Status: September 2026
These Terms and Conditions govern the use of the platform grclab.com (hereinafter referred to as the 'Platform'). The Platform is operated and all content is provided by Lange Advisory GmbH, Kramerstr. 7, 87700 Memmingen, Germany (hereinafter referred to as the 'Content Provider').
Scope and Contractual Parties
These T&Cs apply to all orders for digital products and services (online courses, exam vouchers, live training such as bootcamps) placed via grclab.com.
1.1 Content Provider:
The platform and all learning content are provided by:
Lange Advisory GmbH
Kramerstr. 7
87700 Memmingen
Germany
E-Mail: support@grclab.com
Managing Directors: Aron Lange
Registered Office: Memmingen, Amtsgericht Memmingen, HRB 22031
VAT-ID: DE459523544
1.2 Merchant of Record (MoR):
To provide a secure and compliant global payment experience, all transactions are processed by our authorized reseller and Merchant of Record:
Sold through Link, LLC (a Stripe company)
The purchase contract for the digital product and service is concluded between you and Sold through Link, LLC. Their specific terms ("Sold through Link Terms") apply to the financial transaction, tax collection, and payment processing. Where the Sold through Link Terms grant you rights that are more favourable than these T&Cs — in particular regarding the cooling-off period and refunds — the more favourable rights apply.
Conclusion of Contract
By placing an order via our checkout (powered by our Merchant of Record (MoR)), you are making a binding offer to purchase. The contract is concluded when the MoR accepts your payment and confirms the order on our behalf. Upon successful transaction, the Content Provider grants you access to the digital content or service as described in these T&S.
Prices, Taxes, and Payment
All prices are calculated and processed by the Merchant of Record.
Prices displayed in EUR, GBP and other currencies are total prices including applicable VAT. For prices displayed in USD or CAD, applicable sales tax or GST/HST is added at checkout based on your location. In all cases the final amount, including any taxes, is displayed before you place your order.
MoR is responsible for the calculation, collection, and remittance of applicable indirect taxes (e.g., VAT, GST, Sales Tax) based on your location.
Payments are handled exclusively via the secure MoR infrastructure.
Delivery and Access
Upon confirmation of payment by our MoR, the Content Provider will provide immediate access to the digital content. Starting an online course does not affect your right of withdrawal (see section 5). Access to the community and learning platform of the Content Provider is subject to your ongoing compliance with these terms.
Right of Withdrawal for Consumers (B2C)
If you are a consumer residing in the EU or UK, you have a statutory right of withdrawal. A consumer is any natural person who enters into a contract for purposes that are predominantly outside their trade, business or profession. Business customers do not have a right of withdrawal.
5.1 Withdrawal Instructions
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. For orders processed by our Merchant of Record, the period does not end before 14 days from the day on which you receive access to or delivery of the product, in line with the Sold through Link Terms.
To exercise the right of withdrawal, you must inform us — Lange Advisory GmbH, Kramerstr. 7, 87700 Memmingen, Germany, support@grclab.com — of your decision to withdraw by an unequivocal statement (e.g. an email). You can also exercise your right of withdrawal online at https://grclab.com/withdraw-from-contract. If you use this online function, we will send you without delay an acknowledgement of receipt on a durable medium (e.g. by email), stating the content of your withdrawal declaration and the date and time of its receipt. You may alternatively contact Link Customer Support (support.link.com) and state "cooling off period" as the reason for your request. To meet the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, all payments received from you will be reimbursed without undue delay and no later than 14 days from the day on which we are informed of your decision. Reimbursement is made via the Merchant of Record using the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees as a result of the reimbursement. Your access to the withdrawn content or service will be revoked.
5.2 Online Courses
Online courses are self-paced digital content. Your right of withdrawal is not affected by starting the course. You may access the course materials immediately after purchase and still withdraw within the 14-day period; in that case you receive a full refund and your course access is revoked.
5.3 Exam Vouchers
Exam vouchers are issued as digital voucher codes. If you expressly request at checkout that the voucher be issued to you before the end of the withdrawal period, and the voucher is revealed to you or redeemed with the certification body (e.g. TRECCERT), the service is fully performed and your right of withdrawal expires. If you do not request early issuance, the voucher is issued after the withdrawal period has ended.
5.4 Live Training (e.g. Bootcamps)
Live training is a service. If you expressly request that the training begins before the end of the withdrawal period and you withdraw afterwards, you owe an amount proportionate to the part of the training provided up to the time of your withdrawal, compared with the full scope of the contract. Once the training has been fully performed on your express request, your right of withdrawal expires.
5.5 Bundles
Where you purchase a bundle consisting of an online course and an exam voucher, section 5.2 applies to the course and section 5.3 to the voucher. For the purpose of any refund, the bundle price is allocated between the components in proportion to their individual list prices on the Platform at the time of purchase. If you withdraw after the voucher has been issued on your express request, the amount allocated to the voucher is not refunded; the amount allocated to the course is refunded in full and your course access is revoked. If you have not requested early issuance, the voucher is issued after the withdrawal period has ended, and a withdrawal within that period results in a full refund of the bundle price.
Distance Learning Protection (FernUSG)
The content provider provides on-demand self-study materials. Our products are designed for self-paced learning without systematic monitoring of individual learning success by a teacher in the sense of the German FernUSG. Should specific mentoring be included in a premium product, this will be explicitly governed by a separate service agreement.
Liability
Content Provider is liable for the quality and availability of the content. Liability for the technical payment process and tax compliance rests with the Merchant of Record in accordance with their terms.
Governing Law and Dispute Resolution
The relationship between you and the Content Provider is governed by the laws of the Federal Republic of Germany. If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence. For the financial transaction with the Merchant of Record, the terms of Sold through Link, LLC apply.
The Content Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
Annex: Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To: Lange Advisory GmbH, Kramerstr. 7, 87700 Memmingen, Germany, support@grclab.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following digital content / the provision of the following service (*): ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.